On iolo.com, we make sure that customers have as much help as possible at their fingertips. No matter how you choose to learn, questions can be answered in a short amount of time.
For the most direct answers, there are two levels of support. The free product support answers questions about our products. Premium support called LiveTech can help you solve virtually any device issue, from printer and other device driver issues, to setting up video conferencing for remote work.
There is a knowledge base on iolo.com that helps with generic questions that others have asked in the past. This is a passive way to get more information on computer health checks overall, as well as potential remedies. New information is added to the knowledge base all the time, and it helps cut down on the need to contact someone at the call center.
Finally, there is a chat service available for those who can’t currently talk on the phone. A lot of questions can be answered through the chat, allowing people to get everything in working order and go from there.
Our help is geared towards making sure that people fully understand the results of their PC health check, and also know what products might work best in making repairs. It is better to fully understand what needs to be purchased before spending a lot of money on different products. Some products might not help at all for a specific issue.